LEARNING GUIDE (INSTRUCTOR) Someone like Ust. Fahd or Ust. Ismail (circa 2015)

  • Learning guides give a minimum of 10-20 hours a week shepherding and supporting end users on the Fawakih journey.

  • Learning guides go through extensive training, which includes:

    • Understanding and aligning with the Fawakih mission, culture, values, and core beliefs.

      • Receive and study Fawakih’s Guidebook on the above.

      • Personal ethics and moral values.

    • Week-long (initially in-person?) training retreat

    • Technology and platform training

      • Instructors choose to add a certain number of hours of tutoring within the technology platform

      • They should be able to easily schedule these sessions on their own without admin support

      • Training on engaging the community portal, student messages and comments within the platform that require academic support.

    • Fawakih curriculum and product training

    • Customer service

      • Complaint resolution

    • Coaching and mentoring

      • Ability to inspire

      • Help overcome challenges

      • Efficiency and productivity (time management)

        • Training by Mohamed Faris (founder of Productive Muslim)

    • Professionalism and timely communication

      • Timely adherence to policies and updates

LEARNING COACH/MENTOR (TA) Someone like Umm Mikal

  • Training in learning disabilities and handicaps

    • Partner with Muhsen as well as Quran in Braille and Arabic sign language

CONTENT CREATOR Someone like Ust. Farid and Dalia Mogahed

  • Offers podcasts, online seminars, keynote addresses, reflections, video blogs, articles, etc to platform users to enrich and expand upon the core curriculum.

COMMUNITY MANAGER (ADMIN) Someone like Jenny Sutton-Amr

  • Technology and platform training

    • Supports students and instructors within the technology platform

      • Onboards new students and instructors

      • Support scheduling live sessions, student events,

      • Training on engaging the community portal, student messages and comments within the platform

PEER MENTOR Someone like Maryam Moid

TECH SUPPORT (IT) Someone like Heba, Toufeeq or Araf

  • Builds apps and related tech to expand product infrastructure

  • Creates innnovative tech solutions to ensure Fawakih stays abreast of cutting-edge technology that serve student needs

  • Helps the team overcome any technological barriers to improve usage and adoption.

  • Fixes any bugs in technology are resolved.

  • Ensures technology updates and upgrades, and speed of use

  • Backs up key assets and ensures continuity of platform

FINANCE TEAM

  • Handes student payment matters, including refunds.

    • Seems like LW does not provide refunds direclty. Would be needed to be completed via Stripe for now.

  • Tracks budget and accounting.

  • Financial forecasting and planning

OPEN CORE LIVE SESSION (A LA CARTE)

“MORE” LIVE SESSION

LEADING CORE COHORTS

TUTORING (FOR PREMIUM STUDENTS)